Revolut customers have reported problems accessing their accounts and using their cards following a service disruption affecting the digital bank. The company said several features may be inaccessible while its engineering team works to restore normal service.
Revolut Confirms Service Disruption
Revolut acknowledged the outage on X, saying customers could experience issues across multiple features. The bank said: “We are currently experiencing a service disruption affecting multiple features, which may result in some services being inaccessible.”
It added that its engineering team was working to restore the full service and apologised for the inconvenience.
Customers Report Problems With The App
Customers reported receiving an error message when attempting to open the Revolut app. The message reportedly tells users that “something went wrong” and asks them to try again later.
Some customers said they were unable to access their accounts, while others reported problems when trying to use their Revolut cards.
Card Payments Reportedly Declined
Several customers said their cards were declined at tills, leaving them unable to complete purchases. One customer described being embarrassed while attempting to pay for groceries after their card was declined.
Another customer said they were in Greece on holiday and were experiencing problems with three Revolut accounts. The reports indicate that the disruption was affecting customers in different locations.
More Than 1,500 Outage Reports Were Recorded
Downdetector recorded more than 1,500 reports relating to Revolut shortly after 8am.The website tracks user reports of problems with online services and can show when a sudden increase in complaints is taking place.
The number of reports does not represent the total number of customers affected.
Revolut Has 13 Million UK Customers
Revolut has around 13 million customers in the UK, making the disruption relevant to a large number of people. The company operates primarily through its digital banking app, meaning an outage can affect several services at the same time.
Customers experiencing problems may therefore be unable to access their accounts or use certain features until service is restored.
Customers Advised To Wait For Service To Return
Revolut has not indicated that customers need to take any specific action beyond waiting for its systems to recover. Anyone experiencing problems can check the company’s official updates for information about the restoration of services.
Customers who need to make an urgent payment may also want to consider an alternative payment method until their Revolut card is working again. The timing of the full recovery was not specified in the company’s initial statement.
