The delivery sector is facing growing pressure as parcel volumes increase and companies adapt their networks to changing customer habits. For many households and retailers, reliable collections and deliveries have become a key part of everyday life. Evri is now facing disruption as it carries out changes to its delivery system across the UK.
Delivery Delays Linked To Evri Network Changes
The parcel carrier has experienced disruption across ParcelShops and Post Office branches after introducing changes to its delivery operations.
The problems are linked to a transition away from larger central depots toward smaller local facilities. According to documents seen by Better Retailing, the change has contributed to delayed collections and parcels remaining in stores longer than usual.
Some retailers have reported difficulties managing the growing number of parcels waiting for collection, creating pressure on businesses that rely on Evri’s out-of-home delivery network.
Carrier Introduces Recovery Measures To Clear Backlog
Evri is putting several measures in place to address the disruption. The company plans to shorten collection routes so drivers have more available space in their vehicles. It is also adding more drivers and increasing collection capacity to help reduce the backlog.
The recovery plan includes more than 100 additional collection routes and the introduction of 330 new “sweeper vans” designed to collect outstanding parcels. Evri said these changes are intended to strengthen its network and handle parcel volumes more effectively.
Retailers Report Problems With Parcel Collections
The disruption has particularly affected businesses operating as Evri ParcelShops, which play an important part in the company’s delivery network. There are more than 9,000 Evri ParcelShops across the UK, located within local businesses, alongside digital pickup lockers available around the country.
Some retailers have reported operational issues during the transition. A shopkeeper at Hoo News in Kent told Better Retailing that drivers had arrived late for collections, including occasions when collections took place after the store had closed.
The retailer also reported cases where parcels were collected without being scanned, leaving tracking systems showing that items were still inside the shop.
Evri Says Most Of Its Network Is Operating Normally
An Evri spokesperson apologised for the disruption experienced by Hoo News and said the company’s ParcelShop team was working with affected retailers, reports The Sun. The company said additional routes had already been introduced and that service improvements were taking place.
Evri also stated that it operates more than 13,000 out-of-home locations and that the majority of its network continues to operate normally.
Delivery Issues Continue During System Transition
Evri has not provided a specific date for when the disruption will be fully resolved. Retailers experiencing problems have been advised to contact customer services directly while the company continues working on its recovery measures.
The situation highlights the difficulties logistics companies can face when changing large delivery networks while continuing to manage everyday parcel demand.
