Bank of Scotland has linked both closures to changes in the way customers manage their money. The bank said that before deciding to close a branch, it examines how customers are using its services<\/strong>, with many now preferring mobile banking, online banking or telephone services.<\/p>\n\n\n\n \u201cBefore we close any branch, we look at how customers are doing their banking<\/em>,\u201d Bank of Scotland said, according to the Express. \u201cMost customers prefer to use our mobile app, online banking or call us<\/em>.\u201d The bank said this shift in customer behaviour<\/strong> was the reason for closing the two locations.<\/p>\n\n\n\n The decision has nevertheless prompted concern in both communities. In its review of the Hawick branch, Bank of Scotland said some customers <\/a>had raised questions, disappointment and concerns over the closure. Staff responded by explaining alternative banking options available locally and helping customers identify services suited to their needs.<\/p>\n\n\n\n A local councillor also contacted the bank to express disappointment. Bank of Scotland said it explained that a Banking Hub<\/strong> would be available as an alternative and outlined the services it could provide.<\/p>\n\n\n\n In Grangemouth, customers raised similar concerns. Brian Leishman <\/strong>MP also asked why the branch was closing, where the new Banking Hub would be located and what services would be offered. The bank said it provided information about the closure, alternative ways to bank and future cash-access arrangements.<\/p>\n\n\n\n Bank of Scotland said it has contacted customers known to rely on the Hawick and Grangemouth branches as their main way of banking, including people who may require additional assistance.<\/p>\n\n\n\n According to the bank\u2019s information reported by the Express<\/a>, those customers have been told about alternative banking methods and offered support where required. Staff at both branches have also held digital-support events designed to help customers register for and use online and mobile banking services.<\/p>\n\n\n\n![\"\"](\"https:\/\/en.econostrum.info\/uk\/wp-content\/uploads\/sites\/6\/2026\/10\/Bank-of-Scotland-closures-spark-concern-as-customers-move-online-\u00a9Canva-1200x727.jpg\")
Support Measures Introduced As Branch Network Contracts<\/strong><\/h2>\n\n\n\n