Barclays has provided clarification on the usual delivery period for new Barclaycards after a customer contacted the bank about a card that had not arrived nearly a week after being ordered. The response comes as banks regularly receive customer queries about replacement cards, including lost, stolen or damaged cards. Barclays said customers requesting a new card should allow a specific number of working days before further support can be provided.<\/p>\n\n\n\n
A Barclays customer contacted the bank through social media after ordering a new credit card and waiting several days without receiving it. The customer asked: \u201cI ordered a new credit card with you on Sunday. It’s now nearly been a week and still not received it.\u201d<\/p>\n\n\n\n
In response, Barclays explained that new Barclaycards generally arrive within seven to nine <\/strong>working days. According to Barclays, customers who are still within this timeframe may need to wait a few more days before reporting that the card has not arrived.<\/p>\n\n\n\n The bank said: \u201cNew Barclaycards typically arrive with 7-9 working days. As you’re within that timescale that new card could still arrive over the next few days, but if this doesn’t arrive we’ll be able to support you further.\u201d<\/p>\n\n\n\n Customers who need a replacement Barclaycard can request one through the Barclays app <\/strong>or Barclaycard online servicing. The process depends on whether the customer chooses to use mobile banking or the online platform.<\/p>\n\n\n\n Through the app, customers must go to the home page, open \u201cYour Cards\u201d, select the relevant card <\/a>and choose the option for reporting a lost, stolen or damaged card before following the instructions.<\/p>\n\n\n\n