{"id":117133,"date":"2026-01-31T10:55:00","date_gmt":"2026-01-31T10:55:00","guid":{"rendered":"https:\/\/en.econostrum.info\/uk\/?p=117133"},"modified":"2026-01-31T10:50:27","modified_gmt":"2026-01-31T10:50:27","slug":"households-40-compensation-ofgem-smart-meter","status":"publish","type":"post","link":"https:\/\/en.econostrum.info\/uk\/households-40-compensation-ofgem-smart-meter\/","title":{"rendered":"Households Set To Receive \u00a340 Compensation As Ofgem Cracks Down On Smart Meter Delays"},"content":{"rendered":"\n

The UK\u2019s energy regulator, Ofgem<\/strong>, has introduced new rules to ensure that households with broken or delayed smart meter installations are compensated automatically. Starting soon, customers will receive \u00a340<\/strong> if their energy supplier fails to fix or install a smart meter within 90 days of the issue being reported. The changes come as part of Ofgem’s ongoing efforts to improve customer service and hold energy suppliers accountable for delays or failures in providing smart meter services.<\/p>\n\n\n\n

Smart meters, which automatically record and report energy usage to suppliers, have been heralded as a way to improve billing accuracy and help consumers monitor their energy consumption more effectively. However, many customers have reported issues, including installation delays and faulty meters that fail to send data correctly. According to government figures, while over 70% of UK homes<\/strong> now have a smart meter, around 3.3 million meters remain broken, causing significant problems for consumers.<\/p>\n\n\n\n

New Compensation Measures to Address Consumer Complaints<\/h2>\n\n\n\n

Ofgem\u2019s latest intervention aims to address these concerns by mandating automatic compensation for consumers affected by faulty smart meters or long installation delays. Under the new rules, consumers who have reported issues with their smart meters will be entitled to \u00a340 if their supplier does not provide a resolution plan within five working days. Similarly, customers who have been forced to wait more than six weeks for an installation appointment will also receive compensation.<\/p>\n\n\n\n

The measures also require energy suppliers to pay compensation if an appointment fails due to faults that are within their control, such as technical issues or scheduling errors. By holding suppliers accountable in this way, Ofgem hopes to incentivise a quicker response time for customers, reducing the number of unresolved complaints.<\/p>\n\n\n\n

According to The Sun<\/a><\/em>, these new regulations are part of a broader set of reforms introduced by Ofgem following its review of the Guaranteed Standards of Performance, which governs the service levels energy suppliers must provide. In an official statement, Melissa Giordano, Deputy Director of Systems and Processes at Ofgem<\/a>, said: <\/p>\n\n\n\n

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\u201cEvery customer who wants a smart meter should get one quickly, and it should work from day one. These new rules will set clear expectations of suppliers, drive better performance, and protect consumers when things go wrong.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Benefits for Consumers and the Energy Sector<\/h2>\n\n\n\n

One of the key benefits of smart meters is the ability to provide real-time data on energy usage, which can help customers manage their consumption more effectively. With more precise data, households can better track their energy usage, potentially reducing waste and saving money. Moreover, smart meters allow consumers to access flexible energy tariffs that vary according to the time of day, offering the potential for further savings.<\/p>\n\n\n\n

A Smart Energy GB spokesperson commented: <\/p>\n\n\n\n

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\u201cIt\u2019s important that people have a positive experience of smart meters. The new measures announced by Ofgem should provide further reassurance for households and businesses about the installation process and resolution of any issues, so they can fully benefit from their smart meter \u2013 including greater control over their energy use and access to flexible tariffs that can help save money.\u201d<\/p>\n<\/blockquote>\n\n\n\n

By improving the reliability of smart meters and ensuring customers are compensated for delays, Ofgem is hoping to increase consumer trust in the technology. These changes should encourage wider adoption, contributing to a more efficient energy system in the long term.<\/p>\n\n\n\n

A Step Towards Streamlined Energy Services<\/h2>\n\n\n\n

The new compensation rules will also make it easier for consumers to hold suppliers accountable for poor service, a move that comes in response to ongoing frustration among customers. Ofgem has already forced suppliers to repair or replace over 900,000 faulty smart meters<\/strong>, and with these new regulations, it aims to further tighten the standards for smart meter installations and repairs. Ofgem\u2019s focus on customer protection and service quality is expected to enhance the overall consumer experience, especially as the smart meter rollout continues across the UK.<\/p>\n\n\n\n

These regulations are part of Ofgem\u2019s wider plan to overhaul the energy sector and ensure that consumers are not left at a disadvantage due to errors made by their energy suppliers. As Ofgem continues to review its standards, the new rules will be revisited in early 2027 to assess their effectiveness and make any necessary adjustments.<\/p>\n\n\n\n

For now, households facing problems with their smart meters will no longer have to wait indefinitely for solutions. Instead, they can expect prompt action from suppliers and a guarantee of compensation if issues are not resolved in a timely manner.<\/p>\n","protected":false},"excerpt":{"rendered":"

New rules from Ofgem will automatically compensate households \u00a340 for smart meter installation delays or faults, providing clearer expectations for suppliers and better outcomes for consumers.<\/p>\n","protected":false},"author":4,"featured_media":109590,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39],"tags":[],"class_list":["post-117133","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-energy","generate-columns","tablet-grid-50","mobile-grid-100","grid-parent","grid-33","no-featured-image-padding"],"_links":{"self":[{"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/posts\/117133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/comments?post=117133"}],"version-history":[{"count":1,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/posts\/117133\/revisions"}],"predecessor-version":[{"id":117134,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/posts\/117133\/revisions\/117134"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/media\/109590"}],"wp:attachment":[{"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/media?parent=117133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/categories?post=117133"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/en.econostrum.info\/uk\/wp-json\/wp\/v2\/tags?post=117133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}