TK Maxx has issued an urgent product recall for the XO Poppy Super Power 10,000 mAh Power Bank, warning customers to stop using the device immediately due to a significant fire risk. The recall affects three specific models sold across stores in the UK and Ireland, with the retailer offering full refunds or replacements to anyone who purchased the item.
The power bank, which was sold in a range of decorative patterns including bow print, leopard print, and a swan design, has been flagged by the Office for Product Safety and Standards (OPSS) for failing to meet basic safety requirements. The recall covers models PY-UKPBK10M-BW8, PY-UKPBK10M-LP1, and PY-UKPBK10M-SW3, identifiable on receipts and price tickets by the codes 014851, 014852, and 014853.
A Structural Flaw at the Heart of the Problem
According to the Office for Product Safety and Standards, the danger stems from a fundamental manufacturing defect rather than a one-off production error. The OPSS stated that the power bank “presents a risk of fire as it has poor internal build quality, with wires soldered directly to the PCB with no secondary form of fixing.” That design shortfall means the internal connections are inherently vulnerable to loosening over time, a particularly serious concern for a portable device subject to regular movement and handling.
The regulator added that the deterioration of those connections “becoming loose over time, causing the product to overheat and ignite leading to a fire.” and confirmed that the product fails to meet the requirements of the General Product Safety Regulation 2005. The absence of a secondary fixing mechanism, essentially a backup means of keeping wiring in place, is what distinguishes this as a systemic issue rather than a random defect.
TK Maxx Acts Swiftly, Urges Public Awareness
TK Maxx moved quickly to issue its own statement following the OPSS findings. The retailer acknowledged that “recent testing has identified a potential issue with the product’s internal wiring,” noting that in some units the wiring may not be securely attached. Given the portable nature of the device, TK Maxx warned that ordinary use could exacerbate the problem, potentially causing the wiring to shift and trigger overheating or, in the worst case, ignition.
Customers who own any of the affected models are being directed to return them to any TK Maxx store, where they will be entitled to a full refund or a replacement product. No deductions or conditions have been attached to the offer. The company also took the unusual step of urging buyers to spread the word, stating: “Tell your friends and family about this recall,” a sign of how seriously the risk is being treated.
For those seeking further information, TK Maxx has provided dedicated contact details: UK customers can call 01923 473561 or email [email protected], while those in Ireland should call 01 2476126 using the same email address.
The recall arrives in a month that has already seen multiple Tower air fryer models withdrawn from sale across major UK retailers, also on fire risk grounds, a reminder of the scrutiny regulators are applying to electrical consumer goods more broadly.
