Millions of households across the UK may be entitled to energy bill refunds averaging £872, with experts urging consumers to review their accounts before the end of May. After a milder winter than expected, many customers find themselves with substantial credit on their energy accounts that suppliers do not automatically repay.
As energy costs remain high and the cost of living continues to strain family budgets, these refunds could provide vital financial relief. Consumers are encouraged to check their balances and submit refund requests where applicable, a process described as quick and straightforward by those who have successfully reclaimed funds.
Significant Credit Balances Remain Unclaimed by Many Households
Research indicates that around 15 million UK households currently hold credit balances with their energy suppliers, with some accounts in credit by up to £500. Despite this, only 31% of consumers plan to request a refund, meaning a large portion of customers could be unknowingly lending money to their providers.
According to experts at Nous.co, a money-saving platform, customers may be overpaying if their credit balance exceeds two-thirds of their usual monthly payment.
For example, a household with £400 in credit and a monthly bill of £100 would meet the threshold to seek a refund. MoneySavingExpert.com similarly advises that having more than one month’s worth of direct debit credit is typically sufficient grounds to ask for money back.
Greg Marsh, CEO of Nous.co, said: “No one should have a big credit balance built up in their energy account right now. Most suppliers won’t automatically refund you if you’ve paid too much and could be unfairly holding on to money that you’re owed.”
He added that companies rely on customers not regularly monitoring their usage, effectively benefiting from their inattention.
Simple Steps to Claim Refunds and Monitor Energy Use
Claiming an energy refund is generally a straightforward process. Consumers can contact their supplier directly using information found on their recent bills or through their online accounts. Some suppliers require up-to-date meter readings to verify usage before issuing refunds.
Chris Matthewman, a customer from Essex, shared his experience of receiving an £872 refund after contacting his supplier, E.ON. By submitting a meter reading, he not only secured the refund but also had his monthly direct debit reduced from £200 to £130, helping him clear debts faster.
He advises regular meter readings every couple of months to keep track of actual energy use. “I would always recommend doing it just so you can have a bit of breathing space,” Matthewman said. Many households with traditional meters fail to submit readings, leading to estimated bills that may be higher than necessary.
With bills remaining elevated and many consumers unaware of their credit status, reviewing energy accounts before the deadline could deliver meaningful savings. The process takes only minutes but can significantly ease financial pressure for many families.
