With Universal Credit supporting millions across the UK, the DWP’s new campaign is both a response to financial inefficiencies and a step toward safeguarding the integrity of the welfare system. As overpayments remain a persistent issue, the government hopes this initiative will lead to greater transparency and compliance among claimants.
Key Focus Areas of the DWP Campaign
In a recent statement, DWP Minister Andrew Western confirmed that the campaign would target three major areas where financial losses are most significant. These are living situation changes, self-employment earnings, and undeclared capital and savings. According to the DWP’s latest fraud and error report, these areas account for much of the £9.5 billion overpaid to claimants during the 2024/25 financial year. Overpayments are generally the result of incorrect reporting by claimants who either fail to update their circumstances in time or intentionally omit relevant details.
Claimants are reminded that Universal Credit payments are determined by specific eligibility criteria, which include accurate personal information. Changes such as moving in with a partner, starting or ending a job, or adjustments to savings and capital must be reported immediately. Failure to do so could result in both financial penalties and legal action. The DWP’s goal is clear: to raise awareness of the consequences of non-reporting and encourage claimants to provide up-to-date, correct information.
The new campaign will run across multiple platforms, including digital media, paid social advertisements, and out-of-home displays. The DWP aims to educate the public on the types of changes that must be reported and the repercussions of failing to do so. As part of this drive, the department seeks to highlight the significance of reporting changes as they occur rather than waiting until the end of the month or financial period.
Penalties for Failing to Report Changes
The DWP has made it clear that failure to report changes in circumstances is a serious issue. According to official guidance, people who do not notify the department of changes such as moving homes, changing bank details, or alterations in their work status risk facing penalties. These could range from fines to court proceedings and, in severe cases, the loss of eligibility for benefits. In addition to this, claimants who receive overpayments due to incorrect or delayed information may be required to repay the excess funds.
The scale of the overpayments has been significant. In 2024/25, over £9.5 billion was incorrectly paid to claimants, though this figure was slightly lower than the £9.7 billion overpaid in 2023/24. The DWP has stressed that accurate reporting is crucial in ensuring claimants receive the correct amount, and in some cases, those who report changes promptly may actually qualify for more financial support.
Moreover, claimants must be aware that even minor changes, such as a new phone number, address, or bank account, can affect their benefit entitlement. The DWP urges individuals to report these adjustments immediately via their online Universal Credit account, where they can easily update their details and avoid any potential overpayments.
.
