The Department for Work and Pensions (DWP) has terminated 340,000 benefit claims, leaving thousands without financial support. This marks a critical point in the government’s ongoing migration process from legacy benefits to Universal Credit, which is set to phase out the older systems entirely.
Between July 2022 and June 2025, over 2 million individuals across 1.5 million households have been notified of the change. Of those, many have successfully transitioned to Universal Credit, but a significant portion has had their claims closed after failing to complete the migration process.
The Challenge of Universal Credit Migration
According to DWP data, a total of 1,605,629 million people in 1,218,480 million households have lodged claims for Universal Credit, following receipt of migration notices. Among those, 617,306 households have been granted transitional protection to ensure that they do not face a reduction in their income during the changeover.
However, not all claimants have been able to make the transition. Around 340,000 people have had their legacy benefits terminated without receiving Universal Credit payments. For these individuals, the termination of their claims highlights the difficulties some face in navigating the complex application process for the new system.
While 82% of people issued migration notices up to February 2025 have successfully claimed Universal Credit, 18% have not, resulting in the loss of their benefits. This marks a troubling statistic, particularly for vulnerable groups who may be more likely to struggle with the application requirements.
Concerns Over the Application Process
The complexity of applying for Universal Credit has raised concerns among advocacy groups. Ayla Ozmen, director of policy and campaigns at charity Z2K, has expressed her frustration with the DWP’s handling of the transition. She stated that many people, particularly those with disabilities or limited computer skills, struggle to meet the necessary requirements. In some cases, people are turned away due to minor procedural errors, such as not providing the correct documentation.
These issues have left many without the vital income they rely on. Ozmen argues that the application process should be streamlined to reduce these barriers and ensure that people are not left without support due to bureaucratic hurdles.
The DWP, however, maintains that its priority is to ensure people receive the support they are entitled to. A spokesperson confirmed that a free Help to Claim service is available to assist individuals through the application process, stressing the department’s commitment to providing support to claimants.
