Co-op has announced the introduction of new “flexi checkouts” that can switch between self-service and cashier-operated modes, in what it describes as a first for a UK grocery retailer. The technology will be installed in 150 stores by April.
The move is intended to reduce waiting times and ensure that all till points remain “open all hours”, while offering customers the choice between a staffed service and a self-scan option. The retailer says the change forms part of a wider programme of investment in its store estate during the first months of 2026.
The smart tills can alternate between self-service and manned operation depending on demand, without the need to close or reopen lanes. The dual-screen system is designed to respond quickly to fluctuations in footfall, particularly in smaller convenience stores where queues can build up rapidly.
Dual-screen technology designed to reduce queues
The new checkouts are supplied by the American retail technology company Diebold Nixdorf, with bespoke software developed in-house by Co-op’s technology teams. Successful trials indicated that the system could enhance the customer experience by ensuring all tills remain operational at all times, while also enabling staff to assist more shoppers on the shop floor.
Customers using the self-service function can view price savings, deals and promotions on the digital screens, including information about membership benefits. The traditional cashier functionality remains in place for kiosk-only purchases and for those who prefer face-to-face interaction.
David Tyas, Co-op’s head of operations, support centre and innovation, said the retailer is focused on creating stores that contribute to local life and meet community needs. He noted that while many customers value engaging with colleagues in store, others prioritise a quick transaction, adding that the new technology provides the flexibility to accommodate both preferences.
According to The Grocer, a Co-op spokesperson said the flexi checkouts are intended to help serve customers more quickly and conveniently, particularly during peak periods when queues tend to form.
Part of Broader Investment and Expansion Plans
The rollout of flexi checkouts comes at a time of continued expansion for the retailer. Co-op has confirmed that 18 new or upgraded stores will open in the first quarter of 2026, including its first new store of the year at Willowbrook Park in Didcot, Oxfordshire. Some existing branches, such as stores in Eastern Green, Coventry, and Ealing, London, are reopening following refurbishment.
In addition to store openings, the company has outlined longer-term commitments to workforce development. According to The Mirror, Co-op has pledged £70 million through its Levy Share service to create 7,000 matched apprenticeships by 2030.
The retailer maintains that the introduction of flexi checkouts supports its commitment to high streets and community locations, as it continues to invest in physical stores. By combining digital functionality with staffed service at a single till point, Co-op says it aims to balance efficiency with personal interaction, while addressing one of the most common frustrations in convenience retail: the queue.
