Cybersecurity experts are warning consumers about an email scam promoting a scam email that advertises a plug-in device allegedly slashing energy bills by 92%. The email directs users to a phishing website, claiming that the product can significantly cut household energy costs by optimising electricity usage.
However, as reported by Manchester Evening News, this so-called energy-saving device has been linked to fraudulent activity, with multiple consumers experiencing unexpected charges and undelivered orders.
Instead of providing financial relief, the scam appears to be designed to steal personal and financial information, leaving victims out of pocket and struggling to get their money back.
ElectraSavvy : A Dubious Energy-Saving Device?
The scam revolves around a product sold by ElectraSavvy, a retailer that advertises the device as capable of “improving the flow of power throughout the home”. It promises to “reduce electricity bills by up to 67%” or offer a money-back guarantee if the customer does not see a reduction.
However, numerous customers report never receiving their orders, being charged multiple times, or finding that the device simply does not work. One buyer stated they intended to purchase the product for £35, but instead, £285 was taken from their account. Another complaint describes how a customer’s payment appeared to be declined, yet they were still charged multiple times.
The timing of this scam is particularly concerning. Recently, Ofcom announced that energy bills will increase by an average of £111 per year for a typical household starting in April. This rise in costs makes energy-saving claims particularly appealing to struggling consumers, making them more vulnerable to deceptive offers like this.
A Pattern of Consumer Complaints
Reviews indicate that customers who attempted to purchase the device often saw their payment “declined”, only to be charged multiple times. Additionally, many have reported that attempts to contact ElectraSavvy for refunds or support have gone unanswered.
The company also claims that the product is “recommended by electricians” and can “filter and stabilise the electrical current”, supposedly increasing the lifespan of household appliances. However, no legitimate energy experts have backed these claims.
In response to the concerns raised, Which? reached out to ElectraSavvy but received no response. The consumer rights organisation has also warned about similar fraudulent schemes circulating online, particularly those targeting consumers worried about rising energy bills.
Other Ongoing Scams to Watch Out For
According to Which?, this scam is just one of many targeting UK consumers. Other fraudulent schemes include fake railcard offers promising massive discounts that lead to phishing websites, Royal Mail impersonation texts that falsely claim there are delivery issues to trick recipients into providing personal details, and bogus energy bill support schemes that pretend to offer government-backed financial assistance.
Which? has strongly advised consumers to be cautious, stating :
“Scammers are quick to exploit people’s financial concerns, especially when energy costs are rising. If an offer seems too good to be true, it probably is. Always check independent sources before making purchases, and report suspicious activity to Action Fraud.”
How to Protect Yourself
If you receive an email promoting an “energy-saving device” that seems too good to be true, do not click on any links, as they may lead to phishing websites designed to steal your personal data.
Avoid making purchases from unknown retailers without researching them first. Checking independent reviews from sources like Which? can help verify whether a product is genuine.
If you suspect fraudulent charges, closely monitor your bank statements for unauthorised transactions and contact your bank immediately if you notice anything suspicious.
To help prevent others from falling victim, report scam emails to the National Cyber Security Centre (NCSC) or Action Fraud.
With energy bills rising, fraudsters are exploiting consumer concerns. Staying vigilant and sceptical of exaggerated claims can help protect you from falling for these scams.
