McDonald's was hit by technical issues on Friday morning, leaving customers across the UK and around the world unable to process their food orders.
McDonald's Faces Global IT Issues
Consumers of the fast-food chain claim they were turned away from outlets all across the world, including the UK, after the company experienced significant IT issues.
In a statement, McDonalds UK issued an apology to its affected customers, saying: "We are aware of a technology outage that impacted our restaurants; the issue is now being resolved. We thank customers for their patience and apologise for any inconvenience this may have caused. Notably, the issue is not related to a cybersecurity event."
Due to a network disruption, McDonald's Japan similarly suspended operations at the majority of its 3,000 locations, while a spokeswoman for the company in Australia stated that the company was aware of a nationwide outage affecting its shops.
In New Zealand, a few of the more than 160 outlets reported additional interruptions that affected their capacity to process orders. According to the New York Times, there was also a "computer system failure" at McDonald's Hong Kong, resulting in inoperable self-ordering kiosks and mobile ordering. It is worth noting that McDonald's processes orders for in-store, drive-thru, and online customers using an IT system.
The company operates more than 1,450 restaurants in the UK and Ireland and around 40,000 outlets worldwide.
McDonald's Overcomes UK and Ireland System Outage and Restores Global Operations
After experiencing a system outage that left customers unable to place orders, McDonald's has successfully resolved the issue in the UK and Ireland.
The fast-food chain faced disruptions in its ordering systems, causing major inconveniences Friday morning, which hindered several consumers from fulfilling their orders.
Nevertheless, swift action was taken to rectify the fault, restoring normal operations across all its locations in the UK and Ireland. Following the interruption, other McDonald's restaurants across the globe were back on track.
As a matter of fact, customers were able to place orders again and pick up their meals at several locations, including Bangkok and Milan, as well as other locations. According to a McDonald's representative in Denmark, the "technology failure" had been fixed and the company's locations were operational.