This issue highlights an ongoing commitment to consumer safety and quality control, as the company works swiftly to remove the impacted items from shelves. The company has already identified and rectified the problem, but the recall emphasizes the importance of food safety in the non-dairy frozen dessert market, particularly as more consumers opt for dairy-free alternatives.
Recall Details: What Consumers Need to Know
According to So Delicious and the FDA, the recall affects all pints of Salted Caramel Cluster Non-Dairy Frozen Dessert with the SKU 136603 and a UPC of 744473476138. The pints with best-by dates before August 8, 2027, are the only ones impacted by the recall, and no other flavors or products in the So Delicious Dairy Free line are affected. Despite the company’s recent packaging update in February 2025, the UPC number remains unchanged, which means that some consumers may have purchased the recalled product even after the update.
The issue originated from contamination in the cashew inclusions in the dessert, with small stones and potentially other hard objects being mixed in. While no injuries have been reported, the company is taking the precautionary step of removing the affected products from store shelves and advising customers to avoid consuming any potentially contaminated pints. The recall was initiated following routine quality control measures and is part of the company’s proactive approach to consumer safety.
“So Delicious Dairy Free® takes every consumer experience seriously and is initiating this voluntary recall in line with its commitment to product quality and consumer safety,” said the company in an official statement. This recall reflects the company’s desire to maintain trust with its customers, particularly in a growing segment of the food industry where non-dairy products are increasingly popular.
What’s Next for So Delicious and Affected Consumers?
So Delicious has confirmed that the production issue has been identified and resolved, assuring consumers that the Salted Caramel Cluster Non-Dairy Frozen Dessert will soon return to store shelves. Retailers across the country are working with the company to ensure that affected products are removed from their inventories.
For consumers who have purchased the affected product, So Delicious is offering refunds. They are advised to contact the company’s customer service line at 1-833-367-8975, available Monday through Friday, from 9 a.m. to 6 p.m. EST. Alternatively, consumers can submit a request via the contact form on the So Delicious website. The company is committed to ensuring a seamless process for affected consumers, reinforcing its dedication to customer satisfaction.
This recall also emphasizes the importance of vigilance when it comes to food safety, especially as the market for dairy-free alternatives continues to expand. As more brands enter the non-dairy frozen dessert space, such recalls serve as a reminder of the need for robust quality control systems to ensure consumer safety. The FDA will continue to monitor the situation, and further updates will be provided as necessary.
