Elon Musk has reversed course on an alleged plan to limit phone access to the Social Security Administration (SSA) after facing widespread criticism from lawmakers and the public.
The reported move, which would have required millions of elderly and disabled Americans to manage their benefits online or in person, sparked immediate concern over accessibility. The controversy arose after a Washington Post report claimed Musk’s company, DOGE, was advocating for the removal of phone-based services to combat fraud.
Critics, including politicians and advocacy groups, argued that such a policy would disproportionately harm vulnerable populations, particularly those without internet access or the ability to visit Social Security offices.
While DOGE dismissed the report as “inaccurate and misleading,” it did confirm a policy change restricting recipients from updating direct deposit details via phone.
Public Criticism Prompts Reversal
The proposal to shift Social Security services away from phone access was met with strong opposition from lawmakers and the public. New York Governor Kathy Hochul condemned the move, questioning its impact on elderly individuals without computers or reliable transportation.
Senator Ed Markey echoed these concerns, warning that limiting access to Social Security representatives would worsen delays for those already struggling to receive timely assistance.
According to The Lincoln Project, critics saw the move as an attempt to weaken Social Security infrastructure, potentially paving the way for privatisation.
The claim that the program was rife with fraud also faced scrutiny, with Musk himself suggesting that “tens of millions” of deceased individuals were still receiving benefits—an assertion that remains unproven.
Despite the backlash, DOGE did not provide specific clarifications regarding the Washington Post’s reporting but did confirm that some phone-based services were being discontinued. Beneficiaries will now be required to update their direct deposit information through online platforms or in person.
Concerns Over Accessibility and Administrative Efficiency
For many Social Security recipients, phone access is an essential service. Senior citizens, individuals with disabilities, and those in rural areas often face barriers to internet use, making alternative options critical for managing benefits. Critics argue that limiting phone-based assistance could create unnecessary hurdles for millions of Americans.
The SSA is already under pressure due to lengthy wait times and administrative challenges. According to official figures, field offices handle tens of millions of inquiries annually, with many beneficiaries relying on phone support for routine updates and urgent requests. Removing this option could further strain an already overburdened system.
