{"id":107665,"date":"2025-11-27T11:31:00","date_gmt":"2025-11-27T00:31:00","guid":{"rendered":"https:\/\/en.econostrum.info\/au\/?p=107665"},"modified":"2025-11-26T22:24:16","modified_gmt":"2025-11-26T11:24:16","slug":"struggling-with-delivery-issues","status":"publish","type":"post","link":"https:\/\/en.econostrum.info\/au\/struggling-with-delivery-issues\/","title":{"rendered":"Struggling with Delivery Issues? Here\u2019s How to Fix Your Online Shopping Nightmare"},"content":{"rendered":"

We\u2019ve all been there: you place your order online, eagerly await your package, and then\u2014nothing. The delivery gets delayed, the courier says they \u201cattempted\u201d delivery when you know they didn\u2019t, or worse, your package goes missing entirely. As online shopping booms in Australia, more and more people are finding themselves tangled in the web of poor courier service. So, what can you do when your delivery goes wrong?<\/p>\n

The Woes of Online Shopping Deliveries<\/h2>\n

Australia Post reports a record $69 billion spent on online shopping last year\u2014an incredible figure that reflects how much we rely on the convenience of ordering products from home. But with this convenience comes frustration. Many people have faced issues like couriers not following through on promised delivery times, not leaving proper notices, or sometimes even giving you confusing or contradictory information about things like import duties.<\/p>\n

One thing that\u2019s especially annoying? When couriers claim they\u2019ve made an attempt to deliver when you\u2019ve been home all day. It\u2019s one of those situations where, if you had a dollar for every time you\u2019ve gotten the \u201cwe tried to deliver<\/em>\u201d notice but knew it was false, you\u2019d probably be able to buy a whole new wardrobe. And of course, after that comes the endless phone calls, waiting on hold for what feels like hours, and the frustration of being told to contact the retailer, not the courier. So, what\u2019s the deal? Who\u2019s responsible for these mistakes?<\/p>\n

Retailers Are Ultimately Responsible for Delivery<\/h2>\n

Under Australian consumer law, retailers are the ones who are responsible for delivering the products you\u2019ve purchased, even if it\u2019s the courier\u2019s fault. This can be a bit of a headache, especially when the retailer passes the buck back to the courier company. But legally speaking, it\u2019s up to the retailer to ensure the goods arrive within a reasonable timeframe. If they fail to do so, even if the issue lies with the courier, the retailer is obligated to sort it out.<\/p>\n

But what exactly constitutes a \u201creasonable<\/em>\u201d timeframe? Well, it\u2019s what most people would consider fair under the circumstances. The ACCC (Australian Competition and Consumer Commission) suggests that if something doesn\u2019t arrive on time or as promised, the retailer must offer a remedy, whether that\u2019s a refund or replacement, reports The Guardian<\/a>. Of course, if the retailer hasn\u2019t had enough complaints about a particular courier, it can be a challenge to convince them to take action.<\/p>\n

\"delivery\"
The logo of the Australian Competition and Consumer Commission<\/figcaption><\/figure>\n

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What Can You Do About It?<\/h2>\n

First, start by contacting the retailer. Report the issue and provide as much evidence as possible. Whether it\u2019s a missed delivery or a failure to leave a notice, the retailer needs to know what\u2019s going wrong. If your complaint gets ignored, you can escalate it. If it involves Australia Post or StarTrack, you can lodge a complaint with the Commonwealth Ombudsman. For other couriers, the consumer protection authority in your state can provide guidance.<\/p>\n

If you\u2019re not getting anywhere, take it further by contacting the ACCC. While they may not investigate individual complaints, they could look into broader, systemic issues with certain couriers based on patterns of complaints. This could eventually push them to hold courier companies accountable.<\/p>\n

Online Shopping: Is It Worth the Hassle?<\/h2>\n

While online shopping offers convenience, it also has its pitfalls. Let\u2019s be honest, the whole experience can sometimes feel like a game of patience, filled with frustrating moments of waiting and chasing down lost deliveries. And, in the end, some people find themselves asking: is it even worth it? Maybe next time, it\u2019ll be better to head to a physical store, where at least you can walk away with your item in hand. Sure, it\u2019s a bit more of an effort, but at least you won\u2019t be left waiting on hold for hours or wondering where your package went.<\/p>\n

It\u2019s clear that the landscape of online shopping<\/a> and deliveries is changing fast, but as of now, it\u2019s still not perfect. So, what\u2019s the key takeaway? Keep your receipts, track your orders, and don\u2019t be afraid to stand up for your rights as a consumer. If couriers aren\u2019t doing their job properly, hold them accountable\u2014and don\u2019t let anyone pass the blame back to you.<\/p>\n\n\n

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Online shopping platform Temu, the Commonwealth Bank and Australia\u2019s energy retailers have topped a major consumer group\u2019s annual list of products and services deemed dodgy and dishonest. https:\/\/t.co\/WiMlBVTdYk<\/a> pic.twitter.com\/BT97CJUGqe<\/a><\/p>— The Courier-Mail (@couriermail) November 5, 2025<\/a><\/blockquote>