It’s every Australian’s worst nightmare: not being able to reach Triple Zero in an emergency. Unfortunately, it’s happening for some Telstra customers with older Apple iPhones. The telecommunications giant is investigating a troubling issue affecting iPhone 8, 8 Plus, and X models after they were updated to the latest iOS version. Here’s what you need to know.
Telstra Investigates: What’s Behind the Triple Zero Issue?
For several Telstra customers, the problem is simple but serious: after updating their iPhone 8, iPhone 8 Plus, or iPhone X to iOS16.7.13, calls are either not going through or the Triple Zero (000) call won’t connect at all. As Telstra continues its investigation, the company is urging customers who use these models to delay updating their software until the issue is resolved. In a statement, Telstra reassured customers that they are working closely with Apple to fix the issue as quickly as possible.
It’s no small matter. For many Australians, Triple Zero calls are a lifeline in emergencies, and being unable to make those calls is understandably alarming. It raises concerns not only for personal safety but also for the ability to rely on mobile phones in critical moments.
What’s Going On Behind the Scenes?
So, what’s causing the problem? Telstra and Apple have yet to provide a detailed explanation, but the issue seems to be tied to the recent iOS update. Affected users have found that the issue arises after updating to iOS16.7.13 on their iPhone 8, 8 Plus, or iPhone X models. The devices might still make regular calls and access other features, but emergency calls don’t always work as expected. Telstra has promised updates as soon as the root cause is identified, but in the meantime, customers are encouraged to check the Telstra website for any new information.
Why It Matters: Safety First
The real concern here is the potential impact on public safety. If Triple Zero calls aren’t going through, people could be stranded without access to emergency services in situations that require immediate help. The thought of someone not being able to reach emergency services during a crisis is a tough pill to swallow. Thankfully, not all iPhone users are affected, but those who are need clear answers and a quick resolution from both Telstra and Apple.
What You Can Do
If you’re using an iPhone 8, iPhone 8 Plus, or iPhone X, the best advice is to delay updating to iOS16.7.13 until the issue is fixed, explains 9News. Telstra has made it clear that they’re working on resolving the problem and will provide updates as soon as they can. If you’re unsure whether your phone is affected, you can check Telstra’s official channels for the latest information.
The Bigger Picture: Reliability of Older Phones
This issue also raises an important question about the reliability of older smartphones. As software updates roll out regularly, older devices can sometimes struggle to keep up. Could this incident be a sign that it’s time to consider upgrading if you have one of the affected iPhone models? It’s a tricky balance—how do we keep our devices functional and safe for as long as possible without falling behind?
