Hundreds of CommBank customers were unable to send money transfers or make payments for several hours on Friday due to a significant system outage affecting Commonwealth Bank’s digital platforms.
The disruption impacted key services including NetBank and the CommBank app, preventing users from transferring funds between accounts or paying others using methods like PayID or BSB and account numbers.
According to reports from News sources, the outage lasted multiple hours, creating widespread inconvenience for users relying on these platforms for everyday banking needs. This incident highlights ongoing challenges faced by CBA customers in accessing reliable online banking services.
CBA Commbank Outage Details
The issue started early Friday morning and lasted for several hours, with services being restored around 2 p.m. The outage caused many users to receive the error message: “Something’s gone wrong. Try again a little later,” when attempting to make transfers or payments via the app or online banking.
During the outage, payments made at ATMs were not affected and continued to operate normally. The bank confirmed the problem primarily impacted transfers between accounts and payments using PayID or BSB and account numbers through their digital platforms.
More than 400 customers reported issues on Down Detector, indicating a widespread disruption across CBA’s customer base. The bank posted an update on its website stating:
“We are sorry for the inconvenience. Thank you for your patience,” and confirmed the issue had been fixed.
Customer Reactions and Recurring Problems
Several customers expressed frustration about the outage, particularly because it was the second such incident in about a month. Comments on social media and forums reflected dissatisfaction with the repeated failures of CBA’s digital services.
Examples of customer feedback included:
- “Transfers are down again.”
- “Transferring funds doesn’t work and sending doesn’t work and the question bot (is) down.”
- “Second time in about a month Commonwealth Bank has gone down.”
These reactions highlight the disruption faced by users who rely heavily on the bank’s online and mobile platforms for everyday financial transactions.
