A technical glitch at Reddy Express convenience stores across Australia has left some customers shocked after they were overcharged more than 100 times for a single transaction. The issue, which occurred on May 31, 2025, is causing a ripple effect as many consumers check their bank accounts to find multiple charges for one purchase. The glitch, related to the use of credit and debit cards, prompted widespread concern and forced the company to quickly issue a statement and work on resolving the error.
Reddy Express, a prominent convenience store chain often co-located at Shell fuel stations, has acknowledged the error and assures customers that efforts are underway to reverse the duplicate charges. However, the situation has raised questions about the reliability of payment systems and how quickly companies can respond when such faults affect their clientele.
A Glitch Affects Countless Transactions
The technical issue, which began on May 31, has led to some customers being charged multiple times for a single transaction. Sydney resident Steve shared his experience on the 2GB breakfast show, revealing that his wife noticed a staggering 134 charges of $106 on their bank statement, all for a single fuel purchase at Reddy Express.
Steve initially contacted the store in Blackwater, where he was informed about the nationwide issue. He then reached out to the customer service hotline but encountered an automated message confirming the glitch and the company’s efforts to address the problem. Despite the apology and assurance of refunds, Steve’s bank, Westpac, was not immediately aware of the issue.
Refunds Promised, But Delays Expected
The store has apologized for the inconvenience caused by the overcharging and reassured customers that all duplicate charges would be refunded within a window of two to seven days. The company confirmed the issue stemmed from a problem with the EFTPOS system, which led to some guests being charged multiple times for their purchases. According to Reddy Express, most customers should have already seen the refunds processed on their credit or debit cards.
However, customers who have not received their refunds are urged to contact the company’s customer service office. Reddy Express has provided a dedicated email address and phone number for further inquiries.
Reddy Express has been charging customers multiple times for a transaction.
— Casus Belli 🇦🇺🇦🇺 (@PHILIPDOWLING4) June 3, 2025
Get your petrol.
Get an empty account. pic.twitter.com/59zq1Oousx
Widespread Impact Across Australia
The glitch has affected numerous customers across the nation, particularly those who visited Reddy Express locations on May 31, 2025. Angelo, another customer who spoke to 2GB, shared that his daughter Dominique was charged 104 times for a purchase that totaled just $6.44. This case, along with Steve’s, highlights the severity of the error and the frustration felt by customers who now need to navigate the refund process.
Reddy Express has emphasized that it is working quickly to resolve the issue and that any individuals experiencing financial difficulties as a result of the overcharging should contact customer service for expedited assistance. The company’s commitment to resolving the situation is evident, but customers remain anxious about the accuracy and speed of the refund process.
Moving Forward: Enhancing Payment System Reliability
The incident underscores the critical importance of reliable payment systems in businesses, particularly those handling large volumes of transactions. Reddy Express is not the only company that has faced payment system errors, but this issue’s scale has made it a particularly noteworthy case. The situation raises questions about how businesses should prepare for unforeseen technical failures and the responsibility they have to their customers when such issues arise.
As Reddy Express works to address the problem, affected customers are advised to continue monitoring their bank statements for any additional charges and to contact the company if necessary.
